REFUND POLICY
Yerevan, Republic of Armenia
1. General Provisions
1.1. This Refund Policy governs the terms under which refunds may be issued for services purchased on https://proturolab.com
1.2. This Policy forms part of the service terms and applies together with the Public Offer / Terms of Service.
1.3. Payment for the services constitutes the Client’s acceptance of this Refund Policy.
2. General Refund Principle
2.1. Services are provided on a prepaid basis.
2.2. Once a service has commenced, refunds are generally not available.
2.3. A service shall be deemed to have commenced upon the occurrence of any of the following:
- the start of the first session;
- access being granted to a digital product;
- delivery of materials that form part of the ordered service;
- any other actual commencement of performance.
3. Refunds Before Service Commencement
3.1. If the Client submits a refund request before the service has commenced, such request may be reviewed by the Provider.
3.2. Refunds before commencement are possible only if:
- the service has not yet started;
- access to digital materials has not yet been granted;
- the Provider has received sufficient proof of payment and order identification.
3.3. The decision to approve a pre-service refund shall be made by the Provider based on the circumstances of the particular order.
4. Session Rescheduling and Cancellation
4.1. The Client may reschedule or cancel an individual or group session no later than 24 hours before the scheduled start time.
4.2. If the Client cancels, reschedules, or fails to attend after that deadline, the service shall be deemed rendered and the payment shall not be refunded.
4.3. If the Provider cancels a session on its own initiative and does not offer a reasonable alternative time, the Client shall be entitled to:
- a rescheduled session, or
- a refund for the unrendered service.
5. Digital Products
5.1. For digital products, courses, recordings, materials, and other intangible products, no refund shall be issued after access has been granted, except where access is prevented by a technical error attributable to the Provider.
5.2. Once access has been granted, the product shall be deemed delivered and used.
6. Partial Refunds
6.1. Partial refunds may be considered only in exceptional cases at the Provider’s discretion.
6.2. The amount of any approved partial refund shall be determined taking into account services already rendered, costs incurred, and the stage of performance.
7. Chargebacks and Payment Disputes
7.1. Before initiating a chargeback, the Client agrees to first contact the Provider in an attempt to resolve the issue.
7.2. Any unjustified chargeback may be treated as a breach of this Policy and may result in refusal of further services.
8. Refund Processing Time
8.1. If a refund is approved, it shall be issued via the same payment method used for the original transaction, or by another method agreed by the parties and permitted by the payment system.
8.2. Refund processing time depends on the bank, payment provider, or Merchant of Record and may differ from the date on which the refund decision is made.
9. Exclusions
9.1. No refund shall be issued where the inability to provide the service is caused by:
- inaccurate data provided by the Client;
- breach of the Agreement;
- non-attendance by the Client;
- late cancellation or rescheduling;
- misconduct;
- any other circumstance attributable to the Client.
10. Refund Contact
10.1. For refund requests, contact: iproturo@gmail.com.