PRIVACY POLICY AND PERSONAL DATA PROCESSING POLICY
Yerevan, Republic of Armenia
1. General Provisions
1.1. This Privacy Policy and Personal Data Processing Policy (the “Policy”) sets out the procedure for the collection, storage, use, transfer, and protection of personal data of users of https://proturolab.com (the “Website”).
1.2. By using the Website, submitting a request, paying for services, or otherwise interacting with the Provider, the User agrees to this Policy.
1.3. The Provider processes personal data in accordance with the applicable laws of the Republic of Armenia and only to the extent necessary to provide the services, perform contractual obligations, and improve the Website.
2. Definitions
2.1. Provider means Individual Entrepreneur Proturo Ivan Ivanovich.
2.2. User means any natural person who visits the Website, submits a request, pays for services, or otherwise interacts with the Provider.
2.3. Personal Data means any information relating to an identified or identifiable User.
2.4. Processing of Personal Data means any operation or set of operations performed on personal data, including collection, recording, organization, storage, modification, use, transfer, anonymization, blocking, and deletion.
3. Categories of Data Collected
3.1. The Provider may process the following data:
- first and last name;
- email address;
- phone number;
- information provided by the User in request forms;
- details of ordered and paid services;
- technical data transmitted by the User’s browser and device;
- page visit data, if analytics tools or cookies are used;
- any other data voluntarily provided by the User.
3.2. The Provider does not request or process data that is not necessary for the provision of services, except where such data is voluntarily provided by the User and required for contract performance.
4. Purposes of Processing
4.1. Personal data is processed for the following purposes:
- identifying the User;
- handling requests and inquiries;
- entering into and performing a contract;
- providing services;
- communicating with the User regarding scheduling, payment, rescheduling, and service delivery;
- accounting, tax, and internal record-keeping;
- ensuring Website operation;
- service quality analysis;
- complying with legal requirements and handling claims.
5. Legal Bases for Processing
5.1. The legal bases for processing personal data include:
- the User’s consent;
- the necessity to perform a contract or take steps prior to entering into a contract;
- compliance with legal obligations;
- the Provider’s legitimate interest in operating the Website, preventing misuse, and maintaining records.
6. Processing and Retention
6.1. The Provider processes personal data lawfully, fairly, and only to the minimum extent required.
6.2. Personal data is retained for as long as necessary to achieve the purposes of processing and for the periods required by applicable accounting, tax, and contractual laws.
6.3. Once the purposes of processing are achieved, or the retention period expires, personal data shall be deleted or anonymized unless retention is otherwise required by law.
7. Disclosure to Third Parties
7.1. The Provider does not disclose personal data to third parties except where such disclosure is necessary:
- to provide the services;
- to process payments;
- for accounting and tax purposes;
- for contractors and service providers supporting the Website;
- upon request of authorized public authorities where required by law.
7.2. The Provider may engage third parties acting on its behalf, provided that such parties maintain confidentiality and appropriate data protection measures.
8. Cookies and Analytics
8.1. The Website may use cookies, pixels, log files, and similar technical tools for:
- proper Website operation;
- saving preferences;
- traffic analytics;
- improving user experience.
8.2. The User may restrict cookies in browser settings. This may affect certain Website features.
9. Data Security
9.1. The Provider takes reasonable organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, blocking, destruction, and other unlawful acts.
9.2. The User acknowledges that data transmission over the internet cannot be absolutely secure, but the Provider strives to reduce risk through reasonable safeguards.
10. User Rights
10.1. The User has the right to:
- receive information about the processing of their personal data;
- request correction, blocking, or deletion where legally permitted;
- withdraw consent where processing is based on consent;
- submit inquiries and requests regarding personal data processing.
10.2. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
11. Processing of Minors’ Data
11.1. The Website’s services are not intended for persons under 18 unless permitted by applicable law and/or with the consent of their legal representatives.
11.2. The Provider does not knowingly collect personal data from minors without an appropriate legal basis.
12. Term and Amendments
12.1. This Policy remains in force until replaced by a new version.
12.2. The Provider may amend this Policy at any time. The updated version takes effect upon publication on the Website unless stated otherwise.
13. Contact Information
For questions regarding personal data processing, contact: iproturo@gmail.com